Pending Folders: what does this mean?
This feature is no longer available in the latest version. Instead, use the Filter option and under display filters select “Flag folders with unreplied messages.” You may also use other filters such as “Received, attachment(s) not downloaded”
The pending flag on a folder means that the latest message from that client is an incoming one, meaning you have not yet replied to that client(within Encyro).
The pending flag may not always be useful. For instance, if normally you just receive sensitive documents via Encyro, but respond to the client via plain email, then a response may not be needed within Encyro. If “Pending” is not useful, simply click the “Hide Pending” button (flag like icon) in the top menu and the pending flag icons will disappear from all folders.
If the pending feature is useful for you but not always, such as some clients were sent a response outside of Encyro, then on those clients’ folders, you can access the latest message in the folder, and from the drop down menu (three dots) near the “Forward” button, select the option to change the pending status.
Related articles
-
How to Create and Use Subfolders
When to use Subfolders? All your secure messages (with files) and e-sign requests are automatically organized by contacts (clients). You may use the search...
-
Handling Conflicting Wishes for Folder Organization
Suppose you sent a secure message to a contact. The contact moved it to a folder 2020. This move will show on your side too. However, suppose you wanted t...
-
How to Move Items to Another Contact
How can I move a message, file, or subfolder from one contact folder (or subfolder) to another contact folder? The Move option on secure messages, e-sign r...
-
Are secure messages saved within Outlook?
Will secure content end up saved in Outlook? Is a copy of the Secure Message stored in my sent emails folder? No. The secure message is not stored within O...
-
How do I attach files already in my Encyro account?
Unlike email, where you can only forward attachments present together in a single email, Encyro allows you to attach multiple files from multiple messages ...
-
Forward Received Or Previously Sent Files
You can forward files from your previous secure messages. This lets you find all your files conveniently in your Encyro account. Also, if you are away from...
-
Can my client reply securely to my secure message?
If I send a secure message to someone, can they send me an encrypted response? Can my recipients send an encrypted message to me? If I send an encrypted em...
-
How do I rename a folder?
The folder created for my contact shows the email as the folder name. How can I change it? Login to your Encyro account. You will arrive at the Documents v...