Getting started

• Send a Secure Message

  You can send a secure message to any email address. You do not need to check if your recipient is an Encyro user or not - you send the message the same way...

• Receive Securely from Others Without An Encyro Account

  With Encyro, you can receive files or messages securely from clients without asking them to sign up for an Encyro account, or any client portal account. Th...

• How do I use my upload page?

  Your upload page lets you securely receive messages and files from others who do not have an Encyro account. Your upload page has an address like www.encyr...

• How Will My Contacts Receive My Secure Message?

  How will my clients receive my secure messages? This short video shows how clients receive a secure message that you sent to their email address. When you ...

• Download Received Files

  The files associated with a message are displayed just below the message text (there may be no message text if the sender only sent files). Download One Fi...

• Forward Received Or Previously Sent Files

  You can forward files from your previous secure messages. This lets you find all your files conveniently in your Encyro account. Also, if you are away from...

• If I send documents to my client, will they be required to sign up for an Encyro account?

  No. They simply click a link in their email to access it - they do not need any additional passwords or accounts. They do have the option to create a passw...

• I do not want to inconvenience my customers. Can I use Encyro for data security?

  Your customers are not required to create an Encyro account. If you send them secure documents, they simply click a link in their email to access it - they...

• How can I change the expiry duration for message access links that do not require a password?

  How do I extend the expiry duration for secure messages I send? How do I increase the number of days to expiry? Messages sent to recipients who do not have...

• Can I set up individual accounts so that customers can only view their documents?

  Yes, each client will only see their own documents. Even though your upload page is the same, that is only used to send documents to you. That page does no...

• Can Encyro access my messages and files?

  Who can access my content? Can Encyro view my data? Is it different from Protonmail and other encrypted email services that claim they cannot access my dat...

• My folders or messages seem to have disappeared!

  My folders and messages are no longer there. All my folders are gone! It is likely that you are logged in with a different account. For instance, you may h...

• Add Email Intro: Optional Custom Text in Notification Emails

  When you send a secure message to someone, they receive an email with instructions to access the secure message (such as with an Access and Let Expire butt...

• How to Re-Send a Message that Expired for the Recipient

  I sent a secure message to a recipient but they did not access it before expiry. How can I resend it or extend the expiry? To resend a previously sent secu...

• Import Contacts from Email Accounts or Applications

  Most email accounts (e.g. Hotmail, Yahoo Mail, Gmail, others) or applications (Outlook, iOs Mail, etc.) allow you to export your contacts to a file. This f...

• What is the minimum amount of setup needed to start communicating securely with a client?

  No setup is required. Simply type your client's email address to send them a secure message. You do not need to create any account for them. You need not i...

• Three Ways to Import Clients

  You can import your existing clients in three ways: If your existing clients are in Gmail, Encyro can directly connect to Gmail and extract your contacts. ...

• Delete a Contact

  Can I remove a contact I previously added or imported? I imported contacts from my email but not all of them are my clients - how can I delete some of the ...

• Add a Contact/Client

  You may add a contact without sending a message. This makes it easier to send a message later, and also shows the client's name on the folder if you later ...

• I tried to import a CSV file and it does not work...

  I tried to import from a CSV file my client Names and Emails. The file had no other information and it would not upload or import. It is likely that the CS...

• Import Contacts from Practice Management Software

  If you have your clients in your work management software, such as an electronic health record system, CRM, client management system, or similar other syst...

• Export and Import Contacts: Android

  Google's instructions to export your contacts from your Android device are available here.  In short, the steps are: On your Android phone go to the Contac...

• Export and Import Contacts: iOS Mail (iPhone, iPad) or iCloud

  Your contacts from your iPhone or iOS device are best exported from your iCloud account. If you are familiar with iCloud contacts, use Apple's instructions...

• Export and Import Contacts: Apple Mail (Mac Mail)

  Apple Mail (or Mac Mail) addresses can be exported from your address book, from your iCloud account, following the same steps as for iOS. However, your App...

• Export and Import Contacts: Thunderbird

  Open Mozilla Thunderbird on your computer and click on the Address Book item in the top menu bar. In the Address Book window that opens, click on Collected...

• Export and Import Contacts: Microsoft Outlook

  (These instructions are for Microsoft Outlook, the desktop application. For Outlook.com, see: this article.) Open Microsoft Outlook on your computer. The i...

• Export and Import Contacts: Yahoo! Mail

  The instructions may vary slightly depending on the version of Yahoo! Mail you are using. Yahoo!'s instructions are available here.  Briefly, the steps are...

• Export and Import Contacts: Outlook.com (previously: Hotmail, Windows Live Mail)

  Microsoft maintains the instructions for different Outlook.com versions here. For the latest version (when we last checked), the steps were: Go to Outlook....

• Export and Import Contacts: Gmail

  Use these instructions if you cannot import directly from Gmail. Google maintains the latest instructions to export contacts here. On that page, scroll dow...

• Import Contacts from Gmail Directly

  Login to your Encyro account and click on Contacts. Click Import Contacts. In the Import Contacts area, click on Import from Gmail. You will be taken to a ...

• How many contacts or customers can I have in my account to whom I send documents?

  How many clients can I have? What is the fee for each client account? There is no limit to the number of customers/clients you can have.  In fact, the poin...

• What is the price for the service?

  Can you give me pricing information? Are there discounts? We have a free plan, Encyro Essentials, and a paid plan, Encyro Pro. You can pay either monthly, ...

• Should I choose Essential or Pro membership?

  Both the Essential and Pro memberships let you send secure messages to any email address (recipients need not create Encyro accounts). The key advantage of...

• How to cancel paid membership

  You may cancel your membership at any time. And no, you do not need to call a special phone number during specific business hours and then hold for an agen...

• How can I print my receipt or invoice?

  To print your receipts for past payments, please login to your Encyro account and click Settings in the left menu. Then scroll down to Membership and click...

• How do I use a discount code?

  If you have a discount code proceed to your account Settings and click on Membership in the left panel (or, if on a mobile device, scroll down to the headi...

• Do I need to create a new email address? Will my existing email address work?

  No, you do not need to signup for a new email address – your existing email address will work. Your existing email address will act both as your username t...

• Can I send and receive using Encyro from any of my devices?

  Yes, the Encyro website works from any device with a modern web browser, including Windows PCs, Macs, Android devices (smartphones, tabs), and iOS devices ...

• Do I need a Pro account for each employee?

  You only need Encyro Pro accounts for employees who need to use Encyro to communicate securely using Encyro. If you only needed Encyro Pro to receive secur...

• I only need to send (not receive) secure messages, do I need Pro?

  I will be sending patient medical records or client files but not receiving anything from them. Do I need Encyro Pro? If you do not need Encyro Pro to crea...

• Can I get phone support?

  Yes. Just Just contact us on this website. We can call you or set up a convenient time with you, for a phone call or a conference call wi...

• We are a 501(c)(3) charity. Does Encyro have discounts for non profits?

  Yes! Encyro offers significant discounts for non-profit organizations, educational institutions, and volunteer work. Contact us to find out the latest avai...

• Can I use Encyro in my country?

  Yes, you can use Encyro in most countries. Our users live and use Encyro in many countries across North America, Europe, Australia, Asia, and South America...

• How much storage space do I get?

  What is the maximum storage available on the server for my account? Encyro's philosophy is to make it easy for you to use secure communications for your bu...

• What is the difference between a trial and a paid membership?

  No difference in features and capabilities. We provide a trial period for you to experience our service before you decide to purchase. The trial is limited...

• Do I need to make a phone call to cancel my trial?

  No. You can end your trial at any time from your Settings page. Do feel free to contact us should you need assistance with your Encyro account, or to discu...

• Started the free trial by mistake: I do not need it now but will need it later. Will I lose my unused days if I switch to Essential membership?

  If you switch to Essential (free) membership before your trial duration has expired, your unused trial duration is still available for you to use. Simply s...

• Will I be asked to pay if I forget to cancel my free trial?

  No. Your membership automatically converts to Essential (free) membership at the end of trial (possibly after some grace period) if you do not take any act...

• I received uploads via my upload page. Will the uploaded documents or messages be lost when I change membership type to Essential?

  No, your data will not be lost.  Your documents and messages, including previously received uploads and messages sent with Pro features (such as compliance...

• Can I cancel my trial anytime?

  Yes. You may cancel anytime. Simply switch to Essential (free) membership from your Settings page.  No questions asked. And no lengthy phone calls or pushy...

• How Do I Add Additional Users?

  A Pro member can add additional users (employees, team-mates, practice partners, staff) after purchasing their own membership. Clients or contacts do not c...

• Can My Contacts Tell if I have a Trial or Paid Membership?

  No. Your messages and upload page, on a trial membership, work just like you had a paid membership. A purchased membership does let you add additional user...

• What custom branding can I add?

  (Encyro Pro membership is required to add custom branding. Encyro Essentials members can add their name and contact information but not other elements such...

• Will emails to my contacts show my name or Encyro?

  Email notifications sent to your clients regarding your secure messages will show your name (and business name) in the From field. This is the name shown b...

• Some folders show a photo: how can I show mine?

  If you are using the Encyro Pro membership (including trial membership), you may upload your photo. To upload your photo, login and select Settings from th...

• Account Blocked, Locked Out

  I am unable to login and get an error message suggesting my account is locked. The account lockout happens when there are too many unsuccessful attempts to...

• Client did not get my secure message

  The notification email regarding a secure message you sent to a client may not have reached the client's email address. Check that the email address is cor...

• Uploading a file fails

  Either nothing happens or you get an error message:   Upload failed. We could not connected to the Internet or an anti-virus/browser-extension is blocking ...