Can't create an account in Safari?
I cannot create an account in Safari, why? My client tried to access their message in Safari but nothing showed up.
It is likely that you or your client were using an outdated version of Safari, such as Safari 9. Please update to the newest version of your browser.
Related articles
-
How can I change my username or email?
How do I change my email address? Changing the email address changes: the email address you use as your username for login, the email address used in case...
-
Are email links to access secure messages without a password secure? How?
The purpose of encryption to protect your data against a data breach (data theft). The link to access a message (without a password) expires after 4 days (...
-
Why are secure message links sent via email secure?
If you have received an email with a link to access secure files and are wondering: How does using the link protect your data (even though no password is a...
-
Can I login to two Encyro accounts at the same time?
Yes. When logged in with one account, you will see the current email address used for login near the top right corner of the Encyro web page (on a mobile ...
-
Change My Email Address
I ended up using an email address different from what I would like. Can I change that? I am moving from a free email address to a new email address on my ...
-
Can I Avoid Having to Login Each Time?
If you are being asked to login every time you visit your Encyro account, it is likely that you or your organization's compliance settings have enforced au...
-
What is Email Verification?
Email verification helps ensure that someone using an email address to sign up for an Encyro account also has access to that email account. This helps prev...
-
Downloading files on iPhone
When you download files on an iPhone or another iOS device, the device typically saves them in the Files app. The downloaded file may not be shown in an ob...
-
How do I create or setup a portal for clients?
How do I invite a client? You do not need to create or setup a portal account for clients. The first time you send or receive a secure message to or from y...
-
Delete a Client Account
Is there a way to delete a client's personal account if we want to start over? If you no longer serve a client, and are removing their data from your syste...