Help and Support Team or Organizational Account Setup

    Access another user's data within your organization

    A user with data manager permissions (“Can set compliance…” permission) can access the data (secure messages and files), for any user within the organization. This may be useful when an employee is on vacation, has left the organization, or for regular quality reviews of employee communications.

    To access another user’s data (if you are a data manager):

    1. Go to Settings in your Encyro account.
    2. Click on “Organization.”
    3. Find the heading “Manage Users” and find the list of users below that.
    4. In the box or row with the name of the user whose data you want to view, click “Access Data.”
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    1. A dialog will open, showing you that user’s data. Click any message, folder file, or e-sign to view its contents.

    2. Notes regarding data access:

      1. The files associated with messages will be available for you to download. The secure message text as well as any associated introductory email text will be displayed.
      2. To reply, use your own Encyro account. Copy the email addresses of the recipients and compose a secure message in a separate tab. You cannot send a secure message from the other user’s account.
      3. Messages sent using the Encyro Outlook Addin now display as normal. Previously, you needed to click a link to see the message contents.

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