How do I download files I sent or received?
Please follow the steps shown in this article. The steps to download sent files are the same as for received files.
Related articles
-
How do I open an Encyro message I received?
How do I open a secure message that I received? Someone sent me a secure message using Encyro, how do I read it? How do I download the files received in a...
-
Encyro notifications end up in Mimecast Hold Queue or spam
Mimecast can block Encyro email email notifications of secure messages, signature requests, or even password reset links, even though those emails contain ...
-
Downloading files on iPhone
When you download files on an iPhone or another iOS device, the device typically saves them in the Files app. The downloaded file may not be shown in an ob...
-
Incoming file removed by Encyro as malware
I tried downloading a file received via my upload page (or via a secure message), but it says Incoming file [some name] was removed due to suspected malwar...
-
Edit Email Signature on Outlook.com Webmail Access
[To see how to edit your email signature using the desktop Outlook app, please see click here.] You may edit your email signature for Microsoft 365 email v...
-
Downloading multiple files in Chrome
I was able to download one or more files but now I cannot download more files. If you are using the Chrome browser, it has a setting to block downloading m...
-
Not receiving Encyro emails in my Outlook.com or Hotmail account
Not getting password reset emails? Not getting upload notifications or secure message notifications? Please add @encyro.com to your safe senders list (inst...
-
Not getting notifications of incoming uploads or secure messages
We are not getting an email when a client uploads or sends us a secure message. The notification email is not found in spam or junk folder either. Several ...
-
Error when accessing: Unsafe TLS Security Settings
I get an error like Can't connect securely to this page. This might be because the site uses outdated or unsafe TLS security settings. If this keeps happen...
-
Get secure message notifications in my inbox
How can I make sure I get the email notifications regarding secure messages in my inbox rather than spam/junk folders, or the Promotions tab? Avoid Spam/Ju...